Shipping policy

Last updated: 1 October 2026

Thank you for shopping with Wortkoorl. This Shipping Policy explains how we process, dispatch and deliver orders within Australia.

Order Processing

Orders are generally processed and dispatched within 1–2 business days, excluding weekends and Australian public holidays.

During sales, public holidays, product launches or other high-volume periods, processing may take slightly longer.

Once your order has been dispatched, you will receive a confirmation email containing tracking information when it becomes available.

Shipping Options and Charges

Wortkoorl offers the following delivery options within Australia:

Express Shipping: Estimated delivery within 1–2 business days after dispatch
Standard Shipping: Estimated delivery within 3–5 business days after dispatch

Your available shipping options and final shipping cost will be displayed at checkout before payment is completed.

Delivery to regional or remote locations may take longer than the estimated timeframes above.

Delivery Timeframes

Delivery timeframes begin after your order has been dispatched and are estimates only.

Delivery times may be affected by:

Your delivery location
Carrier availability
Public holidays and peak shopping periods
Severe weather or natural disasters
Postal-network disruptions
Incorrect or incomplete delivery information
Circumstances outside our reasonable control

Selecting Express Shipping prioritises the delivery method but does not remove the order-processing period.

If we cannot supply or deliver your order within the promised timeframe—or, where no timeframe was promised, within a reasonable period—we will work with you to provide an appropriate solution.

Depending on the circumstances and your rights under the Australian Consumer Law, this may include continued delivery, a replacement or a refund.

Nothing in this policy excludes, restricts or modifies any right or remedy available to you under the Australian Consumer Law.

Tracking Your Order

When tracking information becomes available, it will be sent to the email address provided when placing your order.

Please allow up to 48 hours after dispatch for the tracking information to begin updating.

If your tracking information has not updated for an extended period, please contact Wortkoorl with your order number.

Orders Containing Multiple Products

Products within the same order may occasionally be dispatched separately.

If your order is sent in multiple packages, the packages may arrive on different dates. You will not be charged additional shipping fees where Wortkoorl chooses to split an order after it has been placed.

Delivery Delays

Occasional delays may occur due to:

Carrier or postal-network disruptions
Severe weather or natural disasters
Peak shopping and holiday periods
Regional or remote delivery locations
Incorrect or incomplete delivery information
Events outside our reasonable control

If we become aware of a significant delay, we will make reasonable efforts to notify you and provide an updated delivery estimate.

Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address, including any apartment number, unit number, business name or relevant access instructions.

Please contact us immediately if you notice an error in your delivery details. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If an order is returned because the address provided was incorrect or incomplete, we will contact you. Reasonable redelivery costs may apply where permitted by law.

Additional costs will not be charged where the delivery problem was caused by Wortkoorl or one of our delivery partners.

Failed Delivery and Unclaimed Parcels

If nobody is available to accept the delivery, the carrier may:

Leave the parcel in a safe location
Take the parcel to a collection point
Attempt delivery again
Return the parcel to the sender

Customers are responsible for following the carrier’s delivery or collection instructions.

If a parcel is returned because it was not collected, reasonable redelivery charges may apply where permitted by law.

Lost Parcels

If your tracking information indicates that your parcel may be lost, please contact Wortkoorl with your order number.

We will investigate the shipment with the relevant carrier. If the parcel is confirmed as lost before successful delivery, we will provide an appropriate remedy, which may include a replacement or refund in accordance with the Australian Consumer Law.

Damaged, Defective or Incorrect Items

Please inspect your order after it arrives.

If an item is damaged, defective or different from what you ordered, please contact Wortkoorl as soon as possible and provide:

Your order number
A description of the issue
Clear photographs or video showing the product
Photographs of the packaging and shipping label where relevant

We may use this information to investigate the issue and arrange an appropriate remedy. Requesting this evidence does not limit your rights under the Australian Consumer Law.

Authority to Leave

Some carriers may leave a parcel in a location they consider safe. Where available, delivery preferences may be managed through the carrier’s tracking page.

Risk in the goods remains with Wortkoorl until the goods are delivered to you or to a person or location you have authorised, subject to applicable law.